Refund policy
At I&M Creations, we want you to love what you buy. If you're not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns:
You can request a return if:
The item is damaged, defective, or incorrect.
You contact us within 7 days of receiving your order.
The item is unused, in its original condition, and with all packaging and tags intact.
Note: We do not accept returns for items damaged due to customer mishandling or items marked as "final sale."
How to Request a Return:
To initiate a return, please contact us with:
Your order number
A brief reason for return
Photos (if item is damaged or incorrect)
Email/WhatsApp: [iandmcreations.business@gmail.com / +923312758240
We’ll respond within 24–48 hours with return instructions.
Refunds
Once we receive and inspect the returned item, we will:
Approve the refund if the item meets return conditions.
Process the refund to your original payment method or via bank transfer (depending on your payment method).
Refunds typically take 5–7 business days to appear.
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Exchanges
If you received a damaged or incorrect item, we’ll send you a replacement at no extra cost, subject to availability.
Shipping Costs
Return shipping costs are the customer’s responsibility, unless the item was damaged or incorrect.
We do not refund original shipping charges (if any), unless the return is due to our error.
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Questions?
We're here to help. Contact us at:
Email: [iandmcreations.business@gmail.com]
Phone/WhatsApp: [03312758240/+923312758240]